I submitted a DBS, but no e-reference is showing!

Created by Sarah, Modified on Tue, 20 May at 4:22 PM by Sarah

So you've submitted your DBS check, but no e-reference number is showing?

Is the file in an Active status?

Checks will only submit when the file is in an Active status! You can check this by clicking on "Go to Project Page" from the DBS submission screen. If the file is in any status other than Active, the check won't send. Use Actions > Edit File to change the status to Active so your DBS is processed!

Is the project open?

Checks will only submit for files within an active project - if the project is closed, the DBS won't be processed! Use the "Reopen Project" button at the bottom of the page to put this to active again. If you do not see this button, contact an Admin user within your company who will be able to do this for you.

Is the check status set to Requested?

If the check status is changed from Requested, no updates will happen on the DBS. You can set it back to requested and updates will come through.

It can take up to 45 minutes for an e-reference to be returned on a check once submitted. If everything is active and there is still no e-reference showing after waiting this time, please contact us and we will be happy to review the DBS and provide you with an update!